Do You Require Special Assistance During Your Journey?
If you require special assistance while traveling, it is important to request it in advance—no later than 48 hours before your scheduled flight.You are required to contact your airline, travel agency, or tour operator directly at the time of booking your flight ticket to ensure that the necessary assistance is arranged on time and that your journey is safe and comfortable.
PRM Area at Franjo Tuđman Airport
A newly designated waiting area for passengers with disabilities and reduced mobility (PRM) is available on the 2nd floor of the passenger terminal - Departures, located near the main entrance.
Passengers traveling under the PRM category - with mandatory prior notification when booking their ticket or no later than 48 hours before the flight - should request assistance upon arrival at the terminal by pressing the communication button on the totem located at the entrance to this area. Once communication is established, staff members will come to meet them and provide the necessary assistance and escort to the boarding gate, ensuring a safe, comfortable, and seamless travel experience.