Passenger and baggage handling
Havas Ground Handling Services LLC. which is a subsidiary of Havas Ground Handling Co. of Turkey, is the sole ground handling services provider at Zagreb Airport for the airlines, passengers, and representatives/agents of the airlines. Havas Ground Handling Services LLC. offer complete range of services from flight registration (check-in) to boarding the aircraft.Services:
- flight registration (check-in)
- issuance and classification of travel documents
- passenger related notices
- domestic and international transit
- 100% baggage screening and reconciliation
- passenger transportat to/from aircraft
- boarding
- lost baggage tracing
- passenger and flight information
- ground attendants
- assistance for unacompanied minors and passengers with special needs
- security check
Facilities and Equipment:
- passenger terminal with transit area (check-in counters for transfer passengers)
- check-in counters
- CUTE platform with various DCS systems
- X-ray baggage screening systems
- weight-bridges (scales)
- baggage carts
- gates
- apron buses
- Business class lounge
- lift mobile (PRM passengers)
Aircraft Handling
We are able to provide handling to all types of aircraft.Ramp Services:
- passenger, combi and freight aircraft handling
- pallet and container aircraft handling
- chocks for aircraft
- aircraft safety clearance zone highlights
- mobile safety strip setting
- transportation of passenger stairs for boarding/unboarding of passengers
- transportation of baggage, loading/unloading and transport to the place of issue
- transportation and loading of cargo and mail / unloading and transport of cargo and mail to cargo warehouse
- power supply
- aircraft air-conditioning (cooling, heating, ventilating)
- aircraft engine starting (air-start system)
- aircraft potable water supply
- aircraft toilet servicing (disposal of liquid waste, adding washer fluid and disinfection)
- aircraft de/anti-icing
- aircraft tow and pushback
Cabin Services:
- complete cockpit and cabin cleaning
Facilities and Equipment:
- hangar for equipment
- Lower Deck (LD) pallet/container loaders - 3.5 t conveyors
- Main Deck (MD) pallet/container loaders - 7 to 20 t
- belt conveyors 7.5 and 9.0 m for loading/unloading
- LD rotating gantry (container) trolley
- dolly trolley for ULDs (pallets and containers) - 10 ft and 20 ft
- trolley for baggage and cargo
- passenger stairs up to the threshold of 5.60 m ( MD)
- power generator - 90 to 140 KVA (GPU)
- air starters (ASU)
- air conditioners – air heater
- portable water vehicle
- toilet service vehicle
- de/anti-icing station (fixed tanks and installations for storing , heating and handling fluids for de/anti-icing)
- de/anti-icing vehicles
- air heater
- towing tractors, tow bars and adapters for aircraft tow and pushback
- towbarless pushback tractor