B2C Online Feedback Form

Customer Feedback
Your input helps us make ZAG better. If you have a complaint, compliment, or any other feedback, we would love to hear from you.

Your feedback must be submitted in writing via any of the following communication channels:
  • Online B2C web form
  • Feedback QR code in the passenger terminal
  • E-mail
  • Feedback Totem collection box (offline B2C Feedback form) located in the passenger terminal
  • to the address Međunarodna zračna luka Zagreb d.d., Rudolfa Fizira 1, HR-10410 Velika Gorica, Croatia.

We will respond to you as soon as possible, and at the latest within the legal deadline of 15 days from the date of the receipt of your feedback/complaint.

Date *
Purpose of your stay *
Title (Mr. Mrs. Miss, Ms)
First Name *
Last Name *
Contact telephone number
Terminal *
E-mail address *

Postal address

City *
Postal Code *
Country *
Your Feedback *
Please be as accurate as possible: exact location, time, etc. - do not hesitate to provide any document
Please upload your file here (up to 1 MB)
Enter requested number: captcha *

NOTICE OF PRIVACY: Your personal data that you have filled in the Feedback/complaint form will be used only for the purpose of preparing response to the complaint including its check with the third parties when required for preparing response to the observations, suggestions and questions.